Archive for the ‘Uncategorized’ Category

Customers do not want a relationship with your business, they want the benefits a relationship can offer to them.

Friday, March 25th, 2011

According to a recent IBM report entitled From Social Media to Social CRM, What Customers Want, this fact is going to come as a surprise to many businesses.  Check out the graphic below:

There is an insightful commentary on the findings from Mitch Lieberman here (he’s responsible for the title of this post) where he concludes:

“I am not going to go retro and start defining Social CRM, been there, done that! I am going to suggest that you need to start thinking like a customer, outside-in, not inside out. It is not about control of the conversation, it is about mutually beneficial value. A fair exchange.”

What Mitch is suggesting is that businesses need to start with what consumers really value and work backwards from there to ensure that the social engagement experiences they are creating are working towards those ends; social engagement isn’t an end in and of itself for the company or the customer.

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CBS Affiliate WRAL.com Live with the Gigya Platform

Friday, March 18th, 2011

We’re excited that WRAL.com – a major local CBS affiliate in North Carolina – is live with the Gigya platform.

In addition to Social Login and Sharing, WRAL has also included some of Gigya’s newest features, including our Share Plugin. Adding some fun to the weather section, people can share their reaction to the forecast. Looks like far more WRAL viewers in Raleigh are “happy” about the sunny and warm forecast!

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Gigya Has a New CEO

Monday, March 14th, 2011

Posted by Eyal Magen, Founder and Chief Strategy Officer

Big things are happening at Gigya, both exciting and bittersweet. With that, I share the news that Patrick Salyer is Gigya’s new CEO. This, of course, means that Dave Yovanno is moving on from Gigya – we are saddened to see him go and wish him the best in his future endeavors. Dave led Gigya through the critical transition from an advertising-driven company to a SaaS revenue model. Without Dave, we never would have achieved our goal of hundreds of clients including many of the largest brands on the Internet.

Now, it’s Patrick’s turn to take the reins. For the past 4 years, Patrick served as our VP of Operations and Strategy. His relationships with Gigya’s strategic partners including the leading social networks are unparalleled, and Patrick’s sales expertise is perfectly in line with Gigya’s plans for 2011 and beyond.

Patrick will continue to work with our tremendous executive team and we’re very excited for this next phase in Gigya’s growth. Thank you, Dave, for all you’ve done and welcome to your new role, Patrick!

IAB Annual Leadership Meeting and PaidContent 2011: The Future of People, Publishing and Data

Monday, March 7th, 2011

It was a big week for the publisher ecosystem. Both the IAB Leadership Summit and PaidContent.org took on the big questions facing the publishing and advertising ecosystem. It was great to see so many great folks from both publishers and technology providers, @IAB put on the best event to date, Randall, Lisa, Phil et al put together an agenda which kept people engaged until the close yet encouraged networking – a delicate balance. A big thanks as well to Jeff Britt and the team at PaidContent.

The IAB Leadership Summit, in the midst of Do Not Track  intiatives, took on the question of data vs. people, which was reframed by Babycenter’s Tina Sharkey as data “and” people but as Bowen Dwelle of Admonsters says should have been “Data is Awesome” given the mood at the event.

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Introducing Reactions – A New Way for People to Participate and Share

Thursday, February 24th, 2011
Our product team recently introduced a new plugin along with a number of features that should help developers continue to making their sites and mobile applications social. Here’s a quick rundown of the new additions (scroll to the bottom for the video version of this update):

New Reactions Plugin and Setup Wizard

The Gigya Reaction plugin allows users to “react” to content on a site and share this reaction to social networks. You can choose pre-designed buttons from within the wizard or create your own. The plugin supports counters which can optionally display the number of times the reaction was clicked. We also introduced a setup wizard to make it easier for developers to customize the UI and behavior of the plugin.

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LinkedIn Identity: Use is Growing on B2B sites around the web [Infographic]

Tuesday, February 8th, 2011

When it comes to real, authentic identity in a business context, LinkedIn is a force to be reckoned with.

Click Image to Enlarge

Click Image to Enlarge

Based on data across our B2B clients, we’ve seen LinkedIn’s share of social login grow from 3% in July 2010 to 20% in January 2011.  We’re seeing increased adoption of social login on a wide range of B2B sites from financial news sites to industry organizations to software companies.

The Wall Street Journal’s Liz Gannes of AllThingsD published an article about LinkedIn’s footprint in a B2B context, stating “Indeed, people do seem to be separating their online professional identities from their personal identities more than they used to, now that the tools are available. Web users increasingly use LinkedIn to sign in to business-oriented sites.”  Some of the client data she shared, along with our latest Infographic include LinkedIn’s share of Social Logins for some notable clients including:

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Implementing Simple Activity Feeds [Developer's Pad]

Wednesday, February 2nd, 2011

One of the best ways to make your site social is to let users see what their friends have been doing on your site. It creates instant personalization and social context for users who login with identities like Facebook, Twitter, Yahoo, LinkedIn, Google, etc. There are many ways to accomplish this using Gigya but here are two approaches to get you started:

1. Activity Feed Plugin

Our Activity Feed Plugin is one of our most popular plugins because it allows logged-in users to see a real-time stream of friend activities on your site. Think of it as having a complete activity stream without having to implement your own back-end solution.

The plugin is dirt simple to get up and running. Just call the socialize.showFeedUI API method from any page on your site and the Activity Feed renders in HTML. It has a single required parameter called “containerID” which is the DIV container where you want the plugin to show up:

<h3>Activity Feed Plugin Demo</h3>
<div id="ActivityFeedContainer"></div>
<script type="text/javascript">
gigya.services.socialize.showFeedUI(conf, {containerID: 'ActivityFeedContainer'});
</script>

A complete working example of the Activity Feed plugin can be found here.

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